TERMS AND CONDITIONS OF SALE AND WEBSITE USE

U.S.-English version for an English-language ecommerce storefront with EU fulfillment

Effective Date: March 27, 2026

Last Updated: March 27, 2026 

Seller identity used in this version: 

Rivo International Media Inc. 

4281 Express Lane

Suite L3604

Sarasota, FL 34249

USA

Administrative/legal address only - orders are fulfilled from the European Union; do not send returns to the Sarasota address unless instructed.

These Terms apply to direct-to-consumer and limited business purchases of branded products, related accessories, educational materials, and animal-use products sold through the Store. They are drafted in U.S. English for an English-language webshop operated by a U.S. company with fulfillment from the European Union.

These Terms and Conditions of Sale and Website Use (the "Terms") govern your access to and use of the English-language website, online store, checkout flow, customer account area, related digital interfaces, and any purchases made through them (collectively, the "Store"). By visiting the Store, creating an account, placing an order, clicking to accept these Terms, or otherwise using the Store, you agree to be bound by these Terms and by the policies expressly incorporated by reference, including the Privacy Policy, Shipping Policy, and any Cancellation / Revocation Policy or Return Policy made available on the Store. If you do not agree to these Terms, do not use the Store or purchase products from it. If you use the Store on behalf of a company, clinic, practice, distributor, or other organization, you represent and warrant that you have authority to bind that organization, and "you" means both you and that organization. You must be at least 18 years old, or the age of legal majority in your place of residence, to place an order.

Unless a different seller is expressly identified at checkout for a specific transaction, the contracting party for orders placed through the Store is Rivo International Media Inc., 4281 Express Lane, Suite L3604, Sarasota, FL 34249, USA ("Company," "we," "us," or "our"). The Sarasota, Florida address is our administrative and legal notice address. Orders are not shipped from the United States. Fulfillment, dispatch, repair routing, and returns handling are carried out from the European Union, usually from Germany, or from another EU location designated by us. Customer support and service channels are the contact details published on the Store at the time of your order. Unless the Store states otherwise, current support contact details are info@rivo.ag and +1 941 866 0076 Do not send returns, service items, or product complaints to the Sarasota address unless we expressly instruct you in writing to do so. References to another predecessor or affiliated company on archived websites, labels, manuals, PDF files, packaging, or customer communications do not alter the identity of the contracting party as specified at checkout and in the order confirmation.

The Store offers branded products and related goods, including without limitation mattress toppers, pads, insoles, seat cushions, car seat cushions, back supports, eye masks, wristbands, animal products, accessory sets, books, educational materials, replacement components, and other items or services identified on the Store from time to time. Some products are handmade, customized, or made to order. Minor variations in textile finish, stitching, dimensions, color tone, packaging, or accessory configuration that do not materially impair intended use are not defects. All products are subject to availability. We may discontinue, revise, substitute, or reconfigure products, materials, packaging, colors, accessories, technical details, or sourcing at any time, provided that such change will not materially reduce the contracted product after we have accepted your order unless required for safety, compliance, or supply reasons.

Product classification, registration, clearance, listing, certification, or marketing status may differ by country, destination, and intended use. References on the Store or in legacy materials to German or EU regulatory classifications, historic medical-device status, research activity, or health-related use are jurisdiction-specific and do not automatically apply in any other country. Unless a product page or accompanying instructions expressly states the authorized status and intended use for the destination country of your order, you must not interpret the Store, packaging, blog content, manuals, customer service communications, reviews, testimonials, videos, or social media content as a representation that a product is intended to diagnose, cure, mitigate, treat, or prevent disease. Except where mandatory law or an expressly stated product authorization in the destination market provides otherwise, products sold through the Store are offered only for their stated comfort, wellness, lifestyle, sports, recovery, everyday-use, or animal-care support purposes. You may not relabel, repackage, bundle, advertise, export, import, resell, or otherwise use any product in a way that changes its intended use, creates unauthorized therapeutic or medical claims, or causes the product or the Company to be out of compliance with applicable advertising, medical-device, consumer-protection, import, or unfair-competition law. We do not guarantee any particular health, therapeutic, veterinary, or performance outcome.

The Store and all content made available through it are provided for general informational purposes only. We are not a hospital, medical practice, pharmacy, veterinary practice, emergency service, insurer, reimbursement advisor, or public authority. No statement on the Store constitutes medical advice, diagnosis, treatment, veterinary advice, or a substitute for consultation with a licensed physician, other qualified healthcare professional, or veterinarian. Always review the current product labeling, instructions for use, warnings, precautions, contraindications, care instructions, and destination-market information before using any product. Consult a licensed healthcare professional or veterinarian before use if the intended user is pregnant, nursing, under medical supervision, a child, an elderly person, an animal with special needs, a person with an implanted or wearable medical device, a person with a chronic disease, or a person with recent surgery, unexplained symptoms, or any other health concern. Do not use the Store or any product as a substitute for emergency care. If you believe a person or animal has a medical emergency, contact emergency services or an appropriate licensed professional immediately. Testimonials and customer reviews reflect individual experiences only. They are not guarantees, do not establish typical results, and do not expand a product's intended use or legal status.

You may be required to create an account to access certain features. You agree to provide accurate, current, and complete information, to keep it updated, and to maintain the confidentiality of your login credentials. You are responsible for all activity occurring under your account unless caused by our failure to use reasonable security measures. You must notify us promptly of any suspected unauthorized use or security incident. We may suspend or terminate accounts, reject usernames, or require additional verification for security, fraud-prevention, or compliance reasons.

Product listings, prices, availability notices, shipping estimates, and promotional statements are invitations to submit an order and do not constitute a binding offer by us. Your submitted order is an offer to buy. We may accept or reject any order in our discretion and to the extent permitted by law, including because of pricing or content errors, suspected fraud, payment failure, sanctions screening, geographic restrictions, supply shortages, suspected unauthorized resale, compliance concerns, or inability to ship lawfully to the destination. An order is accepted only when we send an order acceptance or shipping confirmation, or when we dispatch the product, whichever occurs first. An automated order-receipt message or payment authorization does not by itself constitute acceptance. We may limit quantities, refuse dealer-style ordering behavior, or require additional identity, billing, or destination verification before acceptance.

Unless the Store expressly states otherwise, prices are shown in Euro (EUR). If the Store later offers currency conversion or an alternative display currency, the legally relevant price is the price shown at checkout before you submit the order. Where required by law, displayed prices include value-added tax (VAT) or comparable indirect tax for the delivery destination. For deliveries outside the customs or tax territory for which VAT is charged at checkout, customs duties, import VAT, local taxes, brokerage fees, and similar charges may still apply unless the Store expressly states that they are included. Shipping charges, surcharges, financing costs, or other separately stated amounts are shown during checkout and form part of the total order amount. We may correct obvious pricing, typographical, tax, shipping, or system errors at any time before shipment. If a correction materially affects your order, we will offer you the opportunity to reconfirm or cancel. You authorize us and our third-party payment processors to charge the payment method you provide for the full order amount, including product price, taxes, shipping, surcharges, and any legally permitted post-order adjustment. We may use third-party fraud prevention, identity verification, or payment services. We are not responsible for processing errors caused solely by banks, card networks, or payment intermediaries. If your payment is reversed, charged back, refused after authorization, or otherwise withdrawn without valid legal basis after we have incurred costs or shipped goods, we may recover the unpaid amount, reasonable recovery costs, and any non-refunded processor charges to the extent permitted by law.

Orders placed through the Store are fulfilled from the European Union, usually from Germany. We do not represent that products are stocked or shipped from the United States. We ship only to countries or territories displayed as available at checkout. We may change the list of destinations, available carriers, shipping methods, and delivery services at any time. Shipping and delivery times are estimates only unless we expressly guarantee a delivery period in writing. We may make partial shipments where reasonable. For consumers, risk of accidental loss or accidental damage passes to you when you, or a third party designated by you who is not the carrier, physically receive the goods, unless you independently commissioned a carrier not proposed by us and mandatory law provides otherwise. For business customers, risk passes upon handover to the carrier, forwarding agent, or other person executing the shipment. Title to goods passes only after full payment of the total amount due, to the extent retention of title is permitted under applicable law. You are responsible for providing an accurate and secure delivery address, complying with local import requirements, and being available for delivery or customs contact. Orders returned because of an incorrect address, refusal, repeated failed delivery attempts, missing documentation, or failure to pay import charges may be treated as a failed delivery or return, and we may deduct the direct costs incurred to the extent permitted by law. Unless the checkout expressly states that delivery is duty-paid, you are the importer of record for destinations outside the customs territory from which the goods are shipped and must comply with all import, customs, tax, product, and sanctions laws applicable in the destination country. You agree to inspect the shipment promptly and to notify us of visible transport damage, shortages, or incorrect items within 5 business days after delivery, provided that failure to do so does not limit any right that cannot be waived under applicable law.

We are not liable for delay or non-performance caused by events beyond our reasonable control, including carrier disruption, customs holds, labor shortages, raw-material shortages, supply-chain interruption, public-health events, cyber incidents, natural disasters, war, terrorism, civil unrest, governmental action, export restrictions, utility outages, or comparable force majeure events. If such an event materially affects performance, we may extend delivery times, allocate inventory, substitute equivalent packaging, suspend performance, or cancel the affected order and refund amounts paid for the unshipped portion.

A consumer may have a statutory right to cancel or withdraw from a distance contract, including a 14-day withdrawal right where mandatory law so provides. The details, conditions, exclusions, procedures, and model form, if applicable, are set out in the Cancellation / Revocation Policy published on the Store and incorporated into these Terms. Statutory withdrawal rights may not exist, or may be excluded, for goods made to customer specification or clearly personalized, sealed goods not suitable for return for health protection or hygiene reasons after the seal has been removed, goods inseparably mixed with other goods after delivery, or other categories excluded by law. In addition to any mandatory statutory cancellation right, we may offer a separate contractual return or exchange process on the terms stated in the Return Policy or in the specific product listing. Any such contractual policy is voluntary and does not limit mandatory rights. Unless the return is due to our error, a verified defect, or a mandatory statutory remedy requiring otherwise, you bear the direct cost and risk of return shipment. Returned goods must be packed securely and sent to the return address designated by us. Do not return goods to the Sarasota, Florida address unless we instruct you to do so. Refunds, if owed, will be issued using the original payment method unless another method is agreed. We may withhold reimbursement until we have received the returned goods or reliable evidence of return, if and to the extent permitted by applicable law. We may refuse or reduce a contractual refund for goods that are used beyond reasonable inspection, damaged, incomplete, contaminated, altered, or returned without required accessories, documentation, or traceability labels, except where such reduction is not permitted by mandatory law.

Custom-size products, made-to-order goods, clinic or practice purchases, distributor or reseller purchases, bulk orders, and special procurement items may be subject to separate written terms, quotations, specifications, payment milestones, or exclusions from cancellation or return. If a separate written agreement applies, that agreement prevails over these Terms to the extent of any direct conflict.

You agree to use products strictly in accordance with the current instructions for use, care guidance, warnings, precautions, intended-use description, and any applicable local laws. You may not alter, open, dismantle, repair, reverse engineer, re-stitch, re-fill, re-magnetize, wash, disinfect, combine with other materials, or otherwise modify a product beyond the care or handling expressly permitted in the relevant instructions. Do not remove serial numbers, traceability markings, product labels, safety notices, or brand identifiers. Removal or alteration may affect safety evaluation, complaint handling, legal rights, and authenticity verification. You are solely responsible for determining whether a product is suitable for the intended user, environment, and application, and for obtaining professional advice where appropriate. Animal-use products are intended for animal use only and are not a substitute for veterinary diagnosis, treatment, or emergency care. You are responsible for proper fitting, supervision, and monitoring of the animal and for discontinuing use and consulting a veterinarian if irritation, distress, behavioral change, or other adverse effects occur. Products are not intended for unlawful, experimental, or unauthorized medical, veterinary, research, or promotional use.

You agree to keep your contact details reasonably current and to cooperate promptly with any product-safety notice, recall, field corrective action, replacement program, or usage restriction. We may contact you by email, telephone, postal mail, or other reasonable means regarding urgent safety or compliance matters. Nothing in these Terms limits any mandatory statutory rights relating to product safety.

Books, guides, articles, videos, webinars, manuals, and other educational or digital content sold or made available through the Store are for informational and training purposes only. Except where required by law or expressly promised in writing, access to digital or downloadable content may be limited, non-transferable, revocable, and subject to technical compatibility requirements.

If a separate written limited warranty is expressly included with a product or expressly stated on the relevant product page, that limited warranty applies according to its own terms. Except for any separate written limited warranty expressly granted by us and any mandatory statutory rights that cannot be excluded or limited, we do not provide any additional commercial warranty. Nothing in these Terms limits or excludes any non-waivable statutory rights you may have under applicable consumer law, including rights relating to conformity of goods, hidden defects, fraudulent concealment, or product liability. To the fullest extent permitted by law, and especially with respect to business customers, the Store and all products are provided "as is" and "as available," and we disclaim all implied warranties, representations, and conditions, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability. Any warranty or statutory remedy does not cover normal wear and tear, cosmetic changes that do not materially affect function, misuse, accidental damage, improper cleaning, unauthorized repair or modification, use contrary to instructions, commercial abuse, or damage caused by third-party products or services.

We aim to present accurate descriptions, dimensions, images, care guidance, prices, shipping information, and availability data. However, the Store may contain translation errors, typographical errors, outdated legacy wording, technical inaccuracies, or incomplete information. Product images are illustrative and may not show the exact delivered configuration. We may correct such information at any time, provided that mandatory legal rights regarding accepted orders remain unaffected.

The Store and all content on it, including text, layout, graphics, product names, trademarks, logos, photos, videos, documents, software, databases, and know-how, are owned by us or our licensors and are protected by intellectual-property and unfair-competition law. Except for the limited right to use the Store for legitimate browsing and purchasing, no right, title, or interest is transferred to you. You may not copy, reproduce, frame, mirror, republish, scrape, distribute, modify, create derivative works from, or commercially exploit Store content without our prior written consent, except where mandatory law permits otherwise.

If you submit reviews, comments, images, videos, testimonials, ideas, suggestions, or other content ("Submissions"), you grant us a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, adapt, publish, translate, distribute, display, and otherwise exploit the Submissions in any media for business purposes, subject to applicable privacy law. You represent and warrant that your Submissions are accurate, based on your actual experience where applicable, do not infringe third-party rights, and do not contain unlawful, defamatory, deceptive, or unsubstantiated therapeutic or medical claims. We may monitor, moderate, edit, reject, or remove any Submission at any time, especially where we believe it may create misleading health claims, regulatory risk, or unfair- competition exposure, but we are not required to do so.

You may not use the Store or any product to: (a) violate any law or regulation; (b) infringe intellectual-property, privacy, or publicity rights; (c) make misleading or unsubstantiated health, veterinary, regulatory, or performance claims; (d) interfere with website security or functionality; (e) scrape, mine, copy, or exploit Store content except as permitted by law; (f) use bots or automated means to access the Store; (g) engage in chargeback abuse, fraud, or deceptive returns; or (h) import, export, or resell products into jurisdictions or for uses not authorized by applicable law or by the product's stated intended use. We may investigate suspected violations and may suspend access, cancel orders, refuse service, preserve evidence, or cooperate with authorities or injured parties where legally appropriate.

Your provision of personal data through the Store is governed by the Privacy Policy in effect at the time of collection. By using the Store, you agree that we may send you electronically required notices, transactional communications, service messages, safety notices, and other information relating to your order or account. Do not send us medical records, highly sensitive health data, or animal-treatment records unless we specifically request them for a lawful support purpose. Unless expressly agreed otherwise in writing, the Store is not intended to create a regulated healthcare-provider relationship or to receive protected health information under U.S. HIPAA workflows.

The Store may use or link to third-party services, including payment providers, financing providers, shipping carriers, review platforms, analytics tools, and social-media services. Those third parties operate under their own terms and privacy practices. We are not responsible for third-party acts, omissions, downtime, payment decisions, or content, except to the extent liability cannot be excluded under applicable law.

If you act in a business capacity, or if your unlawful conduct, unauthorized resale, misleading marketing, or other breach of these Terms causes a third-party claim, investigation, recall exposure, customs issue, chargeback loss, or regulatory problem, you agree to indemnify and hold harmless the Company and its affiliates, officers, directors, employees, contractors, and agents from the resulting losses, liabilities, costs, and reasonable attorneys' fees to the extent permitted by law. This section does not apply to the extent a claim arises primarily from our own unlawful conduct or from liability that cannot legally be shifted.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence where non-waivable, fraud, willful misconduct, gross negligence where non-waivable, or mandatory product-liability or consumer-protection claims. Subject to the sentence above and to the fullest extent permitted by law, we are not liable for indirect, incidental, special, punitive, or consequential damages, including loss of profit, loss of data, loss of business, loss of opportunity, or loss of goodwill. Where liability may be limited but not fully excluded for breach of a material contractual obligation, liability is limited to the foreseeable damage typical for the contract at the time the contract was concluded. To the fullest extent permitted by law, and especially for business customers, our aggregate liability arising out of or relating to any order, product, or claim will not exceed the amount you actually paid for the specific order giving rise to the claim. The limitations in this Section apply regardless of the legal theory asserted and even if a limited remedy fails of its essential purpose, but only to the extent permitted by applicable law.

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of the State of Florida, USA, and applicable U.S. federal law, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply. If you are a consumer residing in a country whose mandatory consumer protection laws apply notwithstanding the choice of Florida law, nothing in these Terms deprives you of those mandatory protections. For business customers, and for any claim not subject to a mandatory consumer forum rule, the exclusive place of jurisdiction is the state courts located in Sarasota County, Florida, or, if federal jurisdiction exists, the United States District Court for the Middle District of Florida. This sentence does not restrict any consumer's right to bring a claim in a court that cannot be excluded under mandatory law.

We may suspend or terminate your access to the Store, cancel pending orders, or refuse future orders if you breach these Terms, engage in fraud or abuse, create material compliance risk, or if continued performance would be unlawful. Sections that by their nature should survive termination - including those concerning payment, intellectual property, disclaimers, liability, governing law, and dispute resolution - will survive.

We may modify the Store, product assortment, prices, policies, or these Terms at any time. The version in force at the time of your order governs that order unless mandatory law requires otherwise. Updated Terms will be posted on the Store with a revised date. Material changes affecting existing subscriptions, open orders, or mandatory legal rights will be handled as required by applicable law.

Notices to us under these Terms must be sent to Rivo International Media Inc., 4281 Express Lane, Suite L3604, Sarasota, FL 34249, USA, with a copy by email to info@rivo.ag . We may send notices to you using the email or postal address associated with your order or account.

Entire Agreement.
These Terms, together with the policies expressly incorporated by reference and any separate written agreement expressly applicable to your order, constitute the entire agreement between you and us regarding the relevant subject matter. Severability. If any provision of these Terms is held unlawful, void, or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision will be interpreted as closely as possible to reflect its intended commercial and legal effect. No Waiver. Our failure to enforce any provision is not a waiver of future enforcement of that or any other provision. 

Assignment. 

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms, in whole or in part, to an affiliate or in connection with a merger, reorganization, or sale of assets, subject to applicable law. 

No Third-Party Beneficiaries. 

These Terms do not create third-party beneficiary rights except where expressly stated.
Relationship of Parties. 

Nothing in these Terms creates an agency, franchise, fiduciary, employment, joint-venture, or partnership relationship between you and us. 

Interpretation. 

Headings are for convenience only. The term "including" means "including without limitation." 

Language. 

The controlling language of these Terms is U.S. English.

Rivo International Media Inc.

4281 Express Lane, Suite L3604
Sarasota, FL 34249 

USA

Current operational support / customer service shown on the Store; unless otherwise posted:
Email: info@rivo.ag
Phone: +1 941 866 0076